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Penulis: Rusli
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ArticleOpen AccessMetadata saja

SISTEM INFORMASI GEOGRAFIS UMKM BAHAN MAKANAN DAN PANGAN BAGI MASYARAKAT DALAM MENGHADAPI NEW NORMAL

2022•Artikel Penelitian dan Pengabdian

This study aims to build a web-based geographic information system for food material and foodstuffs UMKMs in Makassar City to disseminate geographic information that can be accessed anytime and from anywhere. The system is designed using a sequential waterfall method.  Data sourced from the Makassar City Cooperatives and UKMs Office, field surveys, and interviews with UMKM owners. This system were developed to assist the government in providing information to the public about the location and distribution of UMKMs and other related information in dealing with the new normal, because it can visualize the distribution in Makassar City well. The system has been successfully developed through public testing, the average values ​​of which are user objectives (4.18), information quality (4.13), and System Quality (4.12).

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ArticleOpen AccessMetadata saja

ANALISIS MODEL BISNIS BERBASIS EKOSISTEM APLIKASI GO-JEK DALAM MENINGKATKAN KEPUASAN DAN LOYALITAS PELANGGAN

2021•Artikel Penelitian dan Pengabdian

This study aims to find out how important the service ecosystem in the Go-Jek application. While the methodology used in this research is qualitative with a phenomenological approach. Data collection process was hindered by the presence of Covid-19 which had plagued Indonesia since March 2020, which affected the data collection techniques that researchers used, and the types of data researchers obtained. Respondents was 40 active students of the Muhammadiyah University of Sidoarjo. The research conducted by the author regarding the users experience, as many as 16 informants said that they had experienced poor service from Gojek driver partners. Meanwhile, 24 informants said they had never experienced poor service, meaning that the majority of the informants received good service from Gojek driver partners. Most of the respondents feel very helpful with every service in the Go-Jek application, so that the level of satisfaction with the services from Go-Jek is very high.

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